Module 5 – Business Communication

Multiple Choice Questions (MCQs)

1.      Communication that originates at a lower level and flows to a higher level is called –

a)       Upward Communication

b)      Diagonal Communication

c)       Downward Communication

d)      None of the above

2.      Communication among employees at the same level in the organizational structure is called –

a)       Grapevine Communication

b)      Diagonal Communication

c)       Lateral Communication

d)      None of the above

3.      Which of the following should be avoided in the Group discussion?

a)       Positive body language

b)      Leadership initiative

c)       False statements

d)      Confidence

4.      Which business communication usage provides a bird’s eye view on a matter?

a)       Speech

b)      Group Discussion

c)       Debate

d)      Presentation

5.      In which business communication, a speaker has to clearly speak for or against a topic?

a)       Presentation

b)      Debate

c)       Speech

d)      Group discussion

6.      Includes face to face interaction with customers for closing the sale?

a)       Sales promotion

b)      Advertising

c)       Direct marketing

d)      Personal Selling

7.      Use of coupons and samples come under which mode of marketing communication?

a)       Sales promotion

b)      Advertising

c)       Personal selling

d)      Direct marketing

8.      What is the situation called when a bad image of the company is created?

a)       Positive PR

b)      Negative PR

c)       Customer service

d)      Promotion

9.      Business communications help in establishing                                      when marketing

a)       Professionalism

b)      Rudeness

c)       Negativity

d)      Casualness

10.   Participants involved in the process of communication must be                       .

a)       Judgemental

b)      Open-minded

c)       Both a and b

d)      None of the above

11.   Which of the following is not one of the 8C’s of communication?

a)       Curiousness

b)      Conciseness

c)       Considerate

d)      Concreteness

12.   Need of proper grammar and syntax comes under which C of communication?

a)       Completeness

b)      Coherence

c)       Courteous

d)      Correctness

13.   If a message is short and to the point, the message is said to be                         ?

a)       Correct

b)      Concise

c)       Coherent

d)      Complete

14.   The way the information is described or translated into a message and put in verbal or non-verbal medium is called                     .

a)       Feedback

b)      Decoding

c)       Encoding

d)      None of the above

15.   Affirming comments with regard to future behaviour is called                         .

a)       Positive Feedback

b)      Negative Feedforward

c)       Positive Feedforward

d)      Decoding

16.   Corrective comments with regard to past behaviour –

a)       Encoding

b)      Positive Feedback

c)       Negative Feedforward

d)      Negative Feedback

17.   Interpretation and conversion of information communicated into the intelligible form so that the recipient can fully understand the true meaning of the information is called                             .

a)       Decoding

b)      Encoding

c)       Feedback

d)      None of the above

18.   What is the first step of communication process?

a)       Encoding

b)      Transmitting

c)       Decoding

d)      Developing an idea

19.   Method of delivering the message is known as                                  ?

a)       Receiver

b)      Channel

c)       Sender

d)      Feedback

20.   Feedback is needed in which way communication?

a)       One-way

b)      Two-way

c)       Both a and b

d)      None of the above

21.   Communication happens when a person randomly chooses some persons to pass on the information which is of little interest but not important.

a)       Gossip Chain

b)      Cluster Chain

c)       Probability Chain

d)      None of the above

22.   The communication starts when a person tells something to a group of people, and then they pass on the information to some more people and in this way the information is passed on to everyone.

a)       Gossip Chain

b)      Probability Chain

c)       Either (a) or (b)

d)      None of the above

23.   Which of the following is not an advantage of formal communication?

a)       Reliable

b)      Fast

c)       Secrecy

d)      None of the above

24.   At which stage the communicator focuses on correcting the grammar, spellings and punctuations?

a)       Proof Reading

b)      Revising and editing

c)       Either (a) or (b)

d)      None of the above

25.   Study of body language of a person is called                       .

a)       Kinesics

b)      Chronemics

c)       Paralanguage

d)      None of the above

26.   A cloud computing is availability of computer resources?

a)       Off demand

b)      From demand

c)       On demand

d)      None of the above

27.   The cost incurred in interacting with customers via video call has been                          ?

a)       Constant

b)      Reduced

c)       Increased

d)      None of the above

28.   Providing Frequently Asked Questions (FAQs) to customers result in which of the following benefits of internet

communication?

a)       Support care

b)      Professional presentation

c)       Personal touch

d)      None of the above

29.   Professional behaviour includes behave in a                          manner in the workplace?

a)       Neutral

b)      Positive

c)       Negative

d)      None of the above

30.   Business attire refers to                               in a professional conduct?

a)       Manners

b)      Qualities

c)       Clothing

d)      None of the above

31.   It is                        to interrupt people while they are speaking?

a)       Polite

b)      Desirable

c)       Rude

d)      None of the above

32.   At the end of the day, who needs to be satisfied?

a)       Company

b)      Customers

c)       Suppliers

d)      None of the above

33.   Writing is                                  in nature?

a)       Personal

b)      Impersonal

c)       Neutral

d)      None of the above

34.   Which of the following skills is the most important for professionals like editors?

a)       Oral skills

b)      Writing Skills

c)       Presenting skills

d)      None of the above

35.   In which type of letter, buyers want to know the price and quality of the goods they are willing to buy?

a)       Quotation

b)      Enquiry

c)       Complaint

d)      Order

36.   How many reports are there on the basis of legality?

a)       2

b)      3

c)       1

d)      None of the above

37.   A stage wherein member have spotted the differences in their cultures and they look upon these differences as negatives is called                       .

a)       Minimization

b)      Integration

c)       Denial

d)      None of the above

a)       Defence

b)      Ethnocentrism

c)       Denial

d)      None of the above

•                              stage at which members learn to accept each other’s culture however they still
• remain devoted to their own respective cultures

a)       Adoption

b)      Integration

c)       Denial

d)      Minimization

40.   Recognizing the different types of cultures, the similarities and differences between them without being

                        judgemental is called                            .

a)       Acceptance

b)      Cultural Sensitivity

c)       Adoption

d)      Integration

41.   Which of the following is not an example of a physical communication barrier?

a)       Telephonic Disturbances

b)      Distance

c)       Background noises

d)      Language

42.   Excessive usage of technical jargons and double meaning words are what type of barrier?

a)       Sematic Barriers

b)      Psychological Barriers

c)       Physical Barriers

d)      None of the above

43.   Information Overload is when                                           .

a)       Listener gets inadequate information

b)      Listener gets too much information

c)       Listener gets adequate information

d)      Listener is inattentive

44.   What does interpersonal communication mean ?

a)       Communication with ourselves

b)      Communication with other

c)       Both (a) & (b)

d)      None of the above

45.   Which of the following feature is not of communication?

a)       Continuous

b)      Goal oriented

c)       No flow of message

d)      Inter-disciplinary science

46.   Which of the following is not an importance of communication?

a)       Human relation

b)      Inter-disciplinary science

c)       Personal asset

d)      Public relation

47.   Which is not a type of verbal communication?

a)       Oral

b)      Written

c)       Gestures

d)      None of the above

48.   Which is not a type of Non verbal communication?

a)       Gestures

b)      Movements

c)       Eye contacts

d)      Written

49.   Which of the feature belongs to choice of means and mode of communication?

a)       Nature of organization

b)      Variable means

c)       Distance involved

d)      None of these

50.   Which of the following is not a part of Seven ‘C’s of effective communication?

a)       Clarity of expression

b)      Conciseness in presentation

c)       Correctness of facts

d)      None of the above

51.   Which mode of communication is internal communication?

a)       Verbal communication

b)      Non verbal communication

c)       Both (a) & (b)

d)      None of the above

52.   which is not a communication flow?

a)       upward

b)      horizontal

c)       vertical

d)      diagonal

53.   which is a barrier to communication?

a)       True assumption

b)      Trust and confidence

c)       Planned way

d)      Ambiguity

54.   Facial expression;gestures;eye contact;nodding the head and physical appearance are the form of

a)       Verbal communication

b)      Oral communication

c)       Non verbal communication

d)      Visual communication

55.   Which communication is essential for insuring mutual co-operation and understanding between departments?

a)       Sound communication

b)      Organizational communication

c)       Persuasive communication

d)      oral communication

56.   flow of messages through several networks

a)       Sound communication

b)      Organizational communication

c)       Persuasive communication

d)      Written communication

57.   Which form of communication has a strong cultural context?

a)       Verbal communication

b)      Non verbal communication

c)       Both (a) & (b)

d)      Oral communication

58.   An advantage of oral communication is

a)       Partial listening

b)      Effective tool of persuasion in Management

c)       One sided activity

d)      No record of legal liability

59.   Press release,Radio,presentation,video conferencing. Which of these is odd ?

a)       Presentation

b)      Video conferencing

c)       Both (a) & (b)

d)      Press release

60.   Coherent Presentation is an important factor of communication here ‘coherent’ stands for

a)       Clear

b)      Easy & soft

c)       Soft

d)      None

61.   Which factor is not in consideration while choosing means & mode of communication?

a)       Cost factor

b)      Nature & weather of locality

c)       Resources

d)      Distance involved

62.   Memo, Fax, Circulars, Manuals, Emails. Which of these cannot be used for external communication

a)       Circulars

b)      Manuals

c)       Memo

d)      All of the above

63.   Which of the following is not an advantage of written communication?

a)       More time consuming

b)      Accurate and precise

c)       Can be easily revised

d)      Sufficient time for planning

64.   Oral communication includes

a)       Tape recorder

b)      Flip charts

c)       Intercom

d)      Both (a) and (c)

65.   Which of the following is a disadvantage of oral communication?

a)       Saves time

b)      Economical

c)       No record for future preference

d)      None of these

66.   Visual communication includes

a)       Maps

b)      Slider

c)       Graphs

d)      All of the above

67.   Which of the following is not a type of audio visual communication?

a)       Cinema

b)      Video conferencing

c)       Neon hoardings

d)      All of the above

68.   Office orders have a format similar to that of

a)       Press release

b)      Representation

c)       Advertisement

d)      Memorandum

69.   Which of the following is not a form of intra – organizational communication?

a)       Representation

b)      Memorandum

c)       Press release

d)      Office notes

70.   Difference between sales letter and a circular is

a)       Subtitle

b)      Salutation

c)       Introduction

d)      Conclusion

71.   Which of the following feature specifically does not relate to advertisement?

a)       Inviting tender

b)      Hike in prices

c)       Placing an order

d)      Recruitment of personnel

72.   Which of the following is not the heading of a classified?

a)       Business offer

b)      Situation vacant

c)       Situation wanted

d)      Situation sale

73.   Which type of letter is not goodwill letter?

a)       Thank you letter

b)      Condolence letter

c)       Letter of complaint

d)      Letter of sympathy

74.   Which of these terms and conditions are not present in the letter of appointment?

a)       Place of operation

b)      Remuneration

c)       Probation

d)      None of these

75.               is the biggest example of paid communication

a)       Advertisement

b)      Publicity

c)       Letters

d)      All of these

76.   Which of these is an essential feature required for advertisement?

a)       Exposure

b)      Perseverance

c)       Retention

d)      All of these

77.             is a record of one’s personal and professional detail

a)       Curriculum vitae

b)      Bio-data

c)       Data sheet

d)      All of the above

78.   Select which from the following is not a type of advertisement

a)       Hike in price

b)      Inviting tenders

c)       Stunts performed by actors

d)      Recruitment of personnel

79.   Sanction letter is required in which type of loan ?

a)       Term loan

b)      Overdraft

c)       Cash credit

d)      All of the above

80.   Proforma invoice is used for which purpose

a)       Helps the company for calculation of duties and taxes payable

b)      Used as quotation

c)       Bath (a) & (b)

d)      None of the above

81.   Banking require letter writing for following service

a)       Overdraft limit

b)      Dividend

c)       Postal authorities

d)      Policy renewal

82.   Memos may relate to

a)       Show cause notice

b)      Charge sheet

c)       Both (a) & (b)

d)      None of the above

83.   Office order do not include

a)       Order No

b)      Subject

c)       Date

d)      Under signed

84.                 does not have salutation and complimentary close

a)       Memo

b)      Office order

c)       Office note

d)      None of the above

84.                 is not a type of intra organizational communication

a)       Advertisement

b)      Office order

c)       Office note

d)      Office circular

86.                    letters are necessary to be written on a letter head

a)       Office notes

b)      Representation to management

c)       Correspondence with regional office

d)      Office orders

87.   Which of these is not a mode of address for any letter?

a)       To a tradesman

b)      To a child

c)       To a firm

d)      To professional men

88.   Which of these should not be present in a business letter?

a)       The name of firm or business man

b)      The date

c)       Business jargon

d)      Courteous leave taking

State True or False

1.      The word ‘communicare’ means share.

2.      Communication that arises out of social relationships is called Vertical Communication.

3.      Television and radio advertising are examples of Broadcast advertising.

4.      Advertising is derived from latin word “Venalicium”.

5.      Employee disengagement is a result of Poor communication.

6.      On way communication process is a Circular model.

7.      The use of touch in communication is called Haptics.

8.      Chain of command means Levels of authority.

9.      Social media post is a written type of communication.

10.      Statutory reports are required to be prepared and submitted periodically on matters required by the organization.

11.    Gestures is a type of verbal communication.

12.   Correctness of facts is a part of seven ‘C’s of effective communication.

13.   Facial expression;gestures;eye contact;nodding the head and physical appearance are the form of Verbalcommunication.

14.   ‘Intra personal’ communication includes two or persons.

15.   A job application is similar to Letter of order.

16.   ‘With regards” must not be mentioned in a business letter.

17.   Name of the firm should be mentioned below the address of the writer.

18.   ‘Yours sincerely’ is not used to conclude a business letter.

Fill in the blanks:

1.      Reaching before or on time at meeting reflects                                .

2.      Audience which are easy to deal are known as                                .

3.      When a particular trait of a person outweighs the other traits, it is said to be                                  .

4.                                              are a form of written or oral communications wherein the seller warns the buyers.

5.                                                 and                                                   are similar to one another.

6.      A                                                is a step-by-step breakdown of a long cumbersome process.

7.      The process of using colours to highlight certain important documents or matters of significance in a document is called                                       .

8.                                             are imagery representations of a huge bulk of data.

9.                                             helps to provide a trail to the original source document and act as supporting evidence to a given document.

10.   An animated video used to summarize the content of what is to be communicated is called                         .

11.                    is necessary for the completion of communication process.

12.   Communication is essentially a               process.

13.                      form of communication has a strong cultural context.

14.   Proper link between the sentence and the paragraphs is called              .

15.   There are               ‘C’s of effective communication.

16.                    function is discharged in reverse.

17.   Communication is exchange of             and              .

18.   A sales letter drafted for a large number of people is known as            .

19.   Delivery challan mentions the           and type of goods.

20.   A commercial transaction is a             process.

21.   The first collection letter should be written in           manner.

22.                 is plural form of memorandum

23.                 is a note or record for future use.

24.   Office orders have a format similar to that of              .

25.   Memo, report, office, circulars, staff news letters, fax etc are the form of                .

26.                 must be avoided in business letters.

Answers

Multiple Choice Questions (MCQ):